LH

Hi, I'm Lam Hoang
based in the Netherlands

I bring people and technology together so teams can excel.

ServiceNow CTA by day, world explorer in my free time. I believe the best solutions emerge where technology, culture, and human insight converge.

More than just technology

"The best architecture is invisible. It enables people to simply do their work—without having to think about the systems behind it."

After 15+ years in enterprise IT, I've learned that technology is never the goal—it's the means. What drives me is seeing teams thrive, processes run smoothly, and people able to focus their energy on what truly matters.

As a ServiceNow Certified Technical Architect, I help organizations get the most out of their platform. But my true passion lies in building high-performing teams and creating a culture where people can grow together.

I believe in collaboration over silos, pragmatism over perfection, and the power of diverse perspectives. The best solutions emerge when you combine technical expertise with genuine understanding of the people who work with it.

Technology that works for people

As a CTA, I don't just design systems—I help organizations use technology as a catalyst for better collaboration and performance.

🏗️

ServiceNow Architecture

Enterprise platform design, ITSM/ITOM implementations, and custom applications that fit how teams actually work.

👥

Team Enablement

I don't just build systems—I help teams grow. Knowledge sharing, best practices, and creating self-sufficient teams.

🔗

Integration & Automation

REST APIs, workflow automation, and connecting systems so data flows seamlessly between departments.

🌱

Culture & Collaboration

Technology is only as good as the people using it. I focus on adoption, change management, and sustainable transformation.

Trusted by leading organizations across industries

💊
Pharma & Healthcare
Roche, Novartis
🏦
Financial Services
ABN AMRO, Robeco, APG
🚆
Transport & Logistics
NS (Dutch Railways)
🛡️
Government & Defense
Dutch Ministry of Defense

Curiosity keeps me sharp

The best ideas often come from outside your field. That's why I stay curious, explore new places, and let myself be inspired by different cultures and perspectives.

✈️

Travel

Discovering new cultures, from local markets to hidden gems. Every trip brings fresh perspectives.

🍜

Food

Food explorer. From street food to fine dining—food tells the story of a culture.

📱

Gadgets

Early adopter of new tech. Always looking for tools that make life easier or more fun.

Entrepreneurship alongside work

Besides my work as an architect, I always make room for creative projects. It keeps me sharp and energized.

Principles that guide me

People first

Technology serves people, not the other way around. Every solution starts with understanding what people need.

Stronger together

The best results come from diverse teams working together. I invest in relationships and trust.

Keep learning

Curiosity is my superpower. Standing still means falling behind—there's always something new to discover.

Make impact

No solutions for the sake of solutions. Everything I do must add real value for real people.